Customer support form (response time within 24-48 hours):
Click here to Contact Us to drop your email straight to Customer Care inbox.
Customer support by phone:
Call on : 011-3020-1011
You can select the following options:
- Dial 1 for Product Purchase Assitance
- Dial 2 for Order Status Related Queries and
- Dial 3 for Business Queries
Please call between 10:00 am to 7.00 pm (India time), Monday to Saturday.
Customer support by email:
Send your emails at support [at] dholdhamaka dot com We will respond within 24-48 hours. Do mention your Order Number in the subject line of your email, if you are contacting us about an order you have placed.
Your Ticket ID:
We raise a Ticket ID for all communications that you send to us through Email. It is always advisable to mention your Ticket ID to help us serve you better. Even while replying to email please do not change the subject line, example of a ticket is "Re: Order Delivery Status [ Ticket Id: 123456789]"
Not receiving our replies?
If you are not receiving any replies to your emails:
- It's possible our email replies are being blocked by your email program or by your internet service provider (ISP). Many email programs provide protection against spam or bulk mails, but sometimes even legitimate commercial emails, like an email from our customer support department or automatic order status notification emails, can get blocked by mistake.
- Check your 'Spam' or 'Bulk' folders for mails from us or contact your network administrator or internet service provider for advice.
- If you are still not receiving our emails, do call us.