Conditions of Use


Welcome to the In using the service, you are deemed to have accepted the terms and conditions listed below.

All products/services and information displayed on constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Membership Eligibility

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. reserves the right to terminate your membership and refuse to provide you with access to the Site if discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of you agree to be bound by the Terms and Conditions.

Return Policy:

  • You are required to notify us within 24 hours about any issue with the products received at your end.
  • You will be required to ship the return items adequately packed within 15 days of its delivery at the return address that will be provided to you by our customer service Team. Please use reliable courier service that offers tracking of the shipment, as the refund/replacement can be processed only once the item is received in as is condition.
  • All the balloons are passed through quality testing from our end . So, No refund will be entertained on bursting of balloon.
  • We will refund the amount of only those items, which we have received back to our address.
  • Certain items such Electronics, Jewellery, Mehndi Colors, are non - returnable.
  • If the payment was made by Credit Card or Net-Banking, we will issue DD Cash. However, a normal full amount refund can also be entertained on some conditions.
  • DD cash can be utilized on a future purchase on the website. This is applicable on all modes of payments, i.e, Cash on delivery or Debit/credit card or Net banking.

Please read the return policy carefully here!


All balloons (latex or Foil) are sent deflated to the customers, we do not supply inflated balloons anywhere. The product images that you see on the website is to only show the customers the colors, size and print that comes out as the result of inflation.

All customer need to contact / visit their nearst spot from where they can get the balloons inflated, using weather a helium gas or normal air pressure as per the requirement.

Stock Availability and Payments

The delivery of your order is subject to the availability of the item in our stock. Once the payment is made, it remains with the payment gateway and does not reach our account unless we are sure the item purchased is available with us or our suppliers.

Your order remains in Pre-Order / Pre-Payment / Order Processing status and you would be intimated within 48 hours of either the dispatch of the item or Total Refund of your payment made to us. Before any refund is made you would be informed through email / call.

NEFT Payment Option: NEFT Payment method is a longer process. Once the payment is made by the customer to the Bank Account, the customer needs to inform customer care team on 011-3020-1011, alternatevly, the customer also need to mail on support [at] with order number, amount and shipping details.


The shipping geography / country is not limited to India as the shipping is done Internationally

The delivery of your order would take between 3-5 days business days (excluding Sunday and National Holidays) to be delivered anywhere in India. Since most of the items on this website are to be delivered for birthday parties or other occasion, we understand that the date is very important for delivery. You agree that we would not be responsible if you order items to be delivered before 3-5 business days and it reaches late.

Free Shipping

  • We offer FREE SHIPPING on some of the products and the same will be specified with the Product Description.
  • For Category of products where Shipping Cost, the total shipping charge for your Order will be displayed once you proceed to check out.
  • Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.

International Shipping

  1. Shipping currently is done to select countries only.
  2. We are yet to start shipping to Middle East
  3. Shipping charges are based on the standard rates combined with weight.
  4. Please read all international Shipping rates here.
  5. Due to Aviation Industry rules and Regualtions we do not ship any Liquid Items (Spray), Powder Items (like colors, etc), Wax items (Candles and Wax Artifacts) with our international orders. Please be careful while ordering such items with us. We would also try to notify you incase you accidently order such items with us.

Account and Registration Obligations

"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided below. If has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to .

You also agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by's registration form (such information being the "Registration Data")
  • Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Cash On Delivery (COD)

Cash On Delivery service enables buyers to pay for their goods worth Rs. 15,000 on receiving the consignment. For orders more than Rs.15,000 the buyers need to make an upfront payment of 20% and the remaining amount, on receiving the goods.

Please find the list of cities mentioned below for your reference on the COD deliverable cities. We would keep updating this list as the number of serviceable cities grows.

In case of cancellations after the goods are delivered, will accept the consignment only if it is not opened or tampered with and would refund the token amount (if paid). will not be liable to take back the goods if the package is unwrapped or meddled with.

If by due diligence, we find that a user is misusing the COD service, we might disable the user's id or charge a processing fee.

The user agrees to receive unlimited messages with regards to their transaction from This clause shall survive till the expiry or termination of this User Agreement.

COD Cities (Current Cities - Updated: 1st September, 2012):

We serve around 7500 pin codes in India for COD orders. It does include all state capitals, metro cities and many other cities. However, for a complete list of weather your city is served or not, please check with our customer care. This would also be verified while you provide information about your shipping / delivery address.

No COD option available for International customers.

Pricing Information

While strives to provide accurate product and pricing information, pricing or typographical errors may occur. cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

Cancellation by

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by and accept's decision regarding the cancellation.

Third Party Products

PLEASE NOTE: Along with the other terms and conditions these additional terms are applicable in case you have bought any products not manufactured by and its group companies. In other words these additional terms and conditions are applicable in case you buy products sold on by third party vendors.

You understand and agree that there may be certain products, which will be sold on the Site by third party vendors ('Vendors'). may not be able to control the transactions or the acts and omissions of the Vendors in such transactions. When you buy such products from Vendors on the Site the following additional terms and conditions will become applicable:

  • is not responsible for any non-performance or breach of any contract entered into between you and the Vendor. cannot and does not guarantee that the Vendors will perform any transaction concluded on the Site. does not make any representation or warranty as to the attributes (such as quality, worth, marketability etc.) of the items or services proposed to be sold on the Site by the Vendor. In particular, does not implicitly or explicitly support or endorse the sale of any items or services on the Site. accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

  • You release and indemnify and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors on the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, cannot control the information provided by other Vendors, which is made available on the Site. You may find other Vendor's information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with foreign nationals, underage persons or people acting under false pretense.
  • All other terms and conditions of this User Agreement are applicable to such transactions.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Further the said information will not be utilised and shared by with any of the third parties unless required for fraud verifications or by law, regulation or court order. will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Fraudulent /Declined Transactions reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by for redelivery shall be claimed from you.
  • That you will use the services provided by, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  • You will provide authentic and true information in all instances where such information is requested of you. reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), has the right in its sole discretion to reject the registration and debar you from using the Services of and / or other affiliated websites without prior intimation whatsoever.
  • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Site for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person's use or enjoyment of the Site.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or web sites connected to the Site.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor/screen resolution and configuration, we do not guarantee that your monitor's display of any color will be accurate. Though our promise would be to deliver the product as accurate as possible.

Modification of Terms & Conditions of Service may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on You should regularly review the Terms & Conditions on In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at New Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Retail Pvt. Ltd. and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in New Delhi. The High Court of judicature at New Delhi alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain property. Such disclosure, submission or offer of any Comments shall constitute an assignment to of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify and its affiliates for all claims resulting from any Comments you submit. and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark  Retail Pvt. Ltd. and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of You may not modify, distribute or re-post anything on this website for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Shoppoz Entreprises. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply endorsement, sponsorship or recommendation of the third party, information, product or service. is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by ,one of its affiliates or by third parties who have licensed their materials to and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


You agree to defend, indemnify and hold harmless , its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Upon any termination of the User Agreement by either you or, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.'s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers

The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site.

The Site provides content from other Internet sites or resources and while tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.

This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under applicable law, or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.

Without prejudice to the generality of the section above, the total liability of to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you., its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, currentness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Retail Pvt. Ltd. on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and with respect to the sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and with respect to the sites/services.'s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Site.

SMS Policy

You also agree to receive TRAI approved transactional sms for your transaction done online. This would be an sms that would have your order number and price of the item. It would reach you once you complete the transaction. The format is set for all customers and is approved by TRAI as well as the various telecom service providers.

Contact Details: Retail Pvt. Ltd.
514, 2nd Floor,
Near MCD School, Ghitorni
New Delhi - 110030.

Phone: +(91) 011 3020 1011

E-mail: support [at]

Website: Contact Us